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Privacy Policy

Effective as of September 1, 2020

Lea Wester, ND doing business as Maia Botanicals (“Company,” “we,” “our” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy.

This Privacy Policy governs your access to and use of www.maiabotanicals.com (the “Website”), including any content, functionality and services offered on or through the Website, whether as a guest or a registered user. The term “you” refers to the user or viewer of the Website.

When you access the Website or purchase any products from our store, the Company and our vendors will learn certain information about you, both automatically and through voluntary actions you may take, during your visit. This Privacy Policy applies to information we collect on the Website and in email, text, or other electronic messages between you and the Website.

This Website is hosted on Shopify Inc. (“Shopify”). Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.

Please read the Privacy Policy carefully before you start to use the Website. By using, viewing, or accessing the Website or using, viewing, accessing or purchasing any products from our store, or otherwise signing up to receive any of the Company’s content or services including, without limitation, the Company’s emails, newsletter, social media posts, marketing and or any other contents or services, or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree to be bound and abide by the Privacy Policy. If you do not want to agree to the Privacy Policy, you must not access or use the Website or purchase any products from our Website store.

Children Under The Age Of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.

If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at info@maiabotanicals.com.

Information We Collect About You

When you access the Website or any of our services or purchase any products from our store, the Company will learn certain information about you during your visit.

Information You Provide To Us. The Website provides various places for users to provide information. We collect information that users provide by purchasing a product from our store, filling out forms on the Website, communicating with us via contact forms, signing up for our e-mails, responding to surveys, inputting search queries on our search feature or providing comments or other feedback via the Website.

The information collected may include your name, e-mail, address, phone number, billing information, records and copies of your correspondence such as e-mail messages together with your e-mail address and our responses, your contributions to public areas of the Website, and details of purchase transactions you carry out through the Website (collectively, “personal information”).

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address
  • Credit card information
  • Details relating to your purchase
  • Email address
  • Name
  • Phone number

As a merchant Website hosted by Shopify, we share this information with Shopify, our online store hosting provider, so that they can provide website services to us.

We use information you provide to us to deliver the requested contents and products, to improve our overall performance, and to provide you with offers, promotions, new products and other information and updates.

Please keep in mind that whenever you voluntarily make your personal information available for viewing by third parties online – for example on message boards, web logs, through email, or in chat areas – that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorized third-party use of such information.

If you are located in the European Economic Area (EEA), this means we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as data controller of that personal information for the purposes of those laws.

Information We Collect Through Automatic Data Collection Technology. As you navigate through the Website, the Website uses automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. Because this Website is hosted by Shopify, Shopify collects this when you visit this Website. This information will generally include information about your browser, network and device, web pages you visited prior to coming to this Website and your IP address. Shopify needs the data to run this Website, and to protect and improve its platform and services.

The information collected automatically is used for statistical data and will not include personal information. Shopify analyzes the data in a de-personalized form to improve our Website and the ability of our Website to provide its services. To the extent that you voluntarily provide personal information to us, our systems will associate the automatically collected information with your personal information.

Use of Cookies And Pixels

As a merchant on Shopify, Shopify places cookies on our Website necessary for the functioning of our online store. A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that website’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites.

For a list of the cookies that Shopify places on our Website please see Shopify’s Cookie Policy section “Merchant storefronts”. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at the Website, and the websites visited just before and just after our own, as well as your IP address.

Because our Website uses cookies, Shopify provides us the ability to ask for your consent to allow the Website to use cookies. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website.

Additionally, Shopify uses pixels and tags from third parties, such as social media pixels, which may also use cookies. These pixels allow social media and third-party sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media or third-party website. For a list of the pixels and tags that Shopify places on our Website please see Shopify’s Cookie Policy section “Shopify’s websites”.

If your browser sends a "Do Not Track" signal, as a merchant on Shopify, our Website will reject “Do Not Track” signals, and as such there will be no difference in how we collect or use data, even if you set your web browser to have such settings.

Third Party Use Of Cookies

As a merchant on Shopify, some content or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products, services, or links to articles/blogs/sites on the Website. These third-party sites may or may not have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites and/or their privacy policy (or lack thereof).

The Website also includes links to other websites and provides access to products and services offered by third parties, whose privacy policies we do not control. When you access another website or purchase third-party products or services through the Website, use of any information you provide is governed by the privacy policy of the operator of the site you are visiting or the provider of such products or services.

We may also make some content, products and services available through our Website or by emailing messages to you through cooperative relationships with third-party providers, where the brands of our provider partner appear on the Website in connection with such content, products and/or services. We may share with our provider partner any information you provide, or that is collected, in the course of visiting any pages that are made available in cooperation with our provider partner. In some cases, the provider partner may collect information from you directly, in which cases the privacy policy of our provider partner may apply to the provider partner’s use of your information. The privacy policy of our provider partners may differ from ours. If you have any questions regarding the privacy policy of one of our provider partners, you should contact the provider partner directly for more information.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail, and telephone. This also applies when you register for our Website, sign up through any of our forms using your email address or make a purchase on this Website. For further information see the email policies below.

Email Policies

We are committed to keeping your email address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties except as allowed in the section titled Disclosure of Your Information.

We will maintain the information you send via email in accordance with applicable federal law.

In compliance with the CAN-SPAM Act, all emails sent from the Company will clearly state who the email is from and provide clear information on how to contact the sender. In addition, all email messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further email communication from us.

​How We Use the Information That You Provide to Us

We use information that we collect about you or that you provide to us, including any personal information, to send you emails when you sign up for our newsletter or request information from us, to respond to comments and questions and to provide support to users and customers of the Website, to provide you with information about our products and services, to provide you with information out products you have purchased, to notify you about changes to our Website, to provide you with information, products or services you request from us, to fulfill orders and deliver services and products and complete customer transactions, to process payments, to allow you to participate in interactive features on our Website, to oversee contests and promotions, to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection, in any other way we may describe when you provide the information, to provide us with an overview of how people are accessing and using this Website, to understand and analyze usage trends and preferences of our visitors and users so that we can improve our service and develop new products, services, features and functionalities and improve website performance and customer service.

From time-to-time, we may use the information you provide to us to make you offers to purchase products and services provided by third parties in exchange for a commission to be paid to us by such third parties. Should you opt to take part in such promotions, the third parties will receive your information.

Disclosure Of Your Information

As a general rule, we do not sell, rent, lease or otherwise transfer any information collected whether automatically or through your voluntary action.

We may disclose your personal information to our subsidiaries, affiliates, and service providers, including Shopify, for the purpose of providing our Services to you.

We may disclose your personal information to a third party, including a lawyer or collection agency, when necessary to enforce our Terms of Service or any other agreement between you and the Company.

We may provide your information to any successor in interest in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s asserts and/or business.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights or when compelled by a court or other governmental entity to do so.

We are the ‘data controller” of any personal information collected through the Website and determine the purposes for which and the manner in which any personal information is used and processed. However, we pay for the services of third party ‘data processors’ who hold and/or process personal information of users of the Website on our behalf. As a Website hosted by Shopify, Shopify is a data processor. Additionally, we may have multiple data processors at any given time, including, but not limited to:

  • our email marketing and email management software service provider
  • our website hosting service provider (Shopify)
  • our platform service provider (Shopify)
  • various payment merchants
  • Google
  • Facebook
  • Other social media sites

This data sharing them to deliver the goods you ordered directly to you, process your payments and provide you with better service. Note that, while the above entities act as data processors on our behalf, some or all of them may also act as data controllers in their own rights. For example, our payment merchants decide which information they need from our customers in order to process their payments correctly. The payment merchants or other data processing entities may also exercise control over the other purposes that a customer's data is used for, for example direct marketing of their products and services, which is not within our control. The payment merchants or other data processing entities also have legal requirements of their own to meet, such as regulations relating to the use and retention of payment card data or other personal data. And, finally, each data processor has its own terms and conditions and privacy policies that apply directly to our website users.

Use and Transfer of Your Information Out of the European Economic Area (EEA)

This Website is operated in the United States and third parties with whom we might share your personal information as explained above are also located in the United States and Canada, as Shopify is headquartered in Ottawa, Ontario. If you are located in the EEA or elsewhere outside of the United States and Canada, please be aware that any information you provide will be transferred to the United States and Canada. By using this Website, participating in any of its services and/or providing your information, you consent to this transfer.

These countries do not have the same data protection laws as the United Kingdom and EEA. While the European Commission has not given a formal decision that Canada or the United States provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to the derogation in Article 49 permitting non-repetitive transfers that concern only a limited number of data subjects, as permitted by Article 49 of the General Data Protection Regulation that is designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

How We Protect Your Information and Secure Information Transmissions

We employ commercially reasonable methods to ensure the security of the information you provide to us and the information we collect automatically. This includes using standard security protocols and working only with reputable third-party vendors. If you provide us with your credit card information, the information transmitted securely via a secure medium known as Secure Sockets Layer, or SSL.

Shopify also works hard to ensure the security and integrity of its platform. Shopify has independent auditors assess the security of Shopify data storage and systems that process financial information. However, we all know that no method of transmission over the Internet, and method of electronic storage, can be 100% secure. This means that neither we nor Shopify cannot guarantee the absolute security of your personal information. You can find more information about Shopify’s security measures at https://www.shopify.com/security.

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email.

Facebook

As advertisers on Facebook and through our Facebook page, we, (not Facebook) may collect content or information from a Facebook user and such information may be used in the same manner specified in this Privacy Policy. You consent to our collection of such information.

We abide by Facebook’s Data Use Restrictions.

  • Any ad data collected, received or derived from our Facebook ad (“Facebook advertising data”) is only shared with someone acting on our behalf, such as our service provider. We are responsible for ensuring that our service providers protect any Facebook advertising data or any other information obtained from us, limit our use of all of that information, and keep it confidential and secure.
  • We do not use Facebook advertising data for any purpose (including retargeting, commingling data across multiple advertisers’ campaigns, or allowing piggybacking or redirecting with tags), except on an aggregate and anonymous basis (unless authorized by Facebook) and only to assess the performance and effectiveness of our Facebook advertising campaigns.
  • We do not use Facebook advertising data, including the targeting criteria for a Facebook ad, to build, append to, edit, influence, or augment user profiles, including profiles associated with any mobile device identifier or other unique identifier that identifies any particular user, browser, computer or device.
  • We do not transfer any Facebook advertising data (including anonymous, aggregate, or derived data) to any ad network, ad exchange, data broker or other advertising or monetization related service.

Your Rights: Accessing, Correcting and Deleting Your Information

As noted above, if you want to unsubscribe from receiving emails from the Company, you may do so at any time. Each email includes instructions for unsubscribing from these email communications.

You may send us an email to info@maiabotanicals.com in order request access to, correct or delete any personal information that you have provided to us.

Please note that we may retain some or all of the information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.

You may also decline to share certain personal information with us, in which case we may not be able to provide you with some of the features and functionality of our services.

When you place an order through the Website, we will maintain your order information for our records unless and until you ask us to delete this information. We are required to keep some basic information about our customers including transaction data for tax and legal purposes and therefore there is some information that cannot be deleted.

Visitors’ GDPR Rights

If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation. Those rights include:

We will retain the any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) the Company decides that the value in retaining the data is outweighed by the costs of retaining it.

You have the right to request access to your data that the Company stores and the rights to either rectify or erase your personal data.

You have the right to seek restrictions on the processing of your data.

You have the right to object to the processing of your data and the right to the portability of your data.

To the extent that you provided consent to the Company’s processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.

You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.

We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.

To make any of the above requests, please contact our GDPR contact at info@maiabotanicals.com.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:

Users can visit our Website anonymously.

There is a link to our Privacy Policy on our home page or at a minimum on the first significant page after entering our Website.

Our Privacy Policy link includes the word ‘Privacy’ and can be easily be found on the page specified above.

Users will be notified of any changes to our Privacy Policy:

  • On our Privacy Policy Page

Users are able to change their personal information:

  • By emailing us
  • By logging in to their account on our Website if they have one

As noted above, the Website does not support “Do Not Track” settings and/or signals and as such there will be no difference in how we collect or use data, even if you set your web browser to have such settings.

California Consumer Privacy Act (CCPA)

The CCPA took effect on January 1, 2020 and is intended to protect the personal information of California residents. The CCPA has certain threshold requirements which a company must meet in order to be required to comply with its provisions.  Upon information and belief, we do not meet those thresholds.  In the event of a change in our status, and if the data that you provide in the course of your use of the Website is governed by CCPA, we will abide by the relevant portions of the Act.

If you are a resident of the state of California, you may have the right to: request disclosure of the personal information we have collected about you and the types of third parties with whom it has been shared; request a portable copy of your information; opt out from marketing messages or the sale of your information to third parties; and request deletion of your personal information.
To make these requests, please contact our CCPA contact at info@maiabotanicals.com.

Policy Changes

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the bottom of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email Address: info@maiabotanicals.com