Returns & Refunds

STRESS-FREE RETURNS

Thank you for supporting our independent, small-batch business. Because all Maia Botanicals Linen and Room Sprays are slow-cured utilizing a Perfumer's alcohol base, our products are classified as Flammable Liquids. Consequently, all returns and refunds are governed by strict safety regulations.

Due to hazardous material transport classifications and surface-transit restrictions enforced by USPS Publication 52, we cannot accept physical product returns or exchanges for buyer remorse, scent preference mismatches, or a change of mind. Once a parcel leaves our facility, all retail sales are strictly final.

Final Sale Policy

The Concierge Return Exception

To help eliminate online "blind-buy" uncertainty, every flagship 4oz and 1oz bottle ships with an external sample scent strip. We strongly advise testing this paper strip to experience the scent before breaking the tamper-evident seal on your retail bottle.
If the scent profile does not meet your expectations, you may request an exception under the following strict conditions:
Timeline: You must contact Concierge@MaiaBotanicals within fourteen (14) days of delivery.
Condition: The retail bottle must be completely unopened, untouched, and in its original, unbroken tamper-evident seal.
Compliant Shipping: To guarantee compliance with federal law, our studio will email you a pre-paid USPS Ground Advantage return label. You must reuse the compliant Limited Quantity Diamond hazard sticker from your original shipping box on the return parcel. Any package returned via unauthorized air freight or undeclared channels will be rejected due to safety liabilities.
Deductions & Fees: The exact commercial cost of the return shipping label, plus a flat $5.00 Restocking, Sanitization, and Quality Inspection Fee (per shipping box, not per bottle), will be deducted from your final refund.

Damaged Items & Broken Glass Protection

Every order leaves our Missouri workbench fully insured and safely packed. If your glass bottle is fractured in transit by the carrier, please do not file a credit card chargeback dispute with your bank. We will handle it directly:

How to Report: Report the damage to our concierge email within 72 hours of delivery.
Required Proof: You must provide clear photographic proof of the broken bottle, alongside a clear photo of the outer shipping label showing the USPS tracking barcode.
Resolution: Upon verification, our studio will ship an identical replacement unit completely free of charge within 72 hours.

Please note: Filing an unauthorized chargeback dispute constitutes a breach of our retail contract and will be actively contested using your checkout agreement record.

ORDER TRACKING

Once your artisanal botanical sprays and oils are slow-cured and prepared for shipment, you will receive a confirmation email. Within 24-48 hours of dispatch, a separate email containing your unique tracking number and service provider details will be sent to the address provided at checkout, allowing you to follow your sanctuary's journey to your door.